1. Cancellation by the Customer
Cancellation fees may apply depending on the timing of cancellation:
• More than 14 days before the service date: full refund (minus payment processing fees)
• 7–13 days before the service date: 50% cancellation fee
• 1–6 days before the service date: 100% cancellation fee
• No-show: no refund
(Exact conditions may vary depending on the tour or service and will be stated on each tour page.)
2. Cancellation by the Company
If a tour or service is cancelled by the Company due to unavoidable circumstances (e.g., severe weather, natural disasters, safety concerns), a full or partial refund will be provided depending on the services already rendered.
3. Refund Method
Refunds will be processed to the original payment method used at the time of booking. Processing fees charged by payment providers are non-refundable.
4. Non-Refundable Items
Tickets, reservations, and services purchased on behalf of the customer may be non-refundable depending on the provider’s policy.